Frequently Asked Questions
Welcome to the Favourite Shoes FAQ page. Whether you are shopping with us for the first time or you are a returning customer, we have gathered answers to some of the most common questions to help make your experience as smooth and enjoyable as possible. If you need further assistance, please feel free to reach out through our website.
1. What is Favourite Shoes?
Favourite Shoes is an online destination for quality footwear, offering a curated selection inspired by trusted craftsmanship and contemporary design. Our collection is thoughtfully chosen to bring you stylish, comfortable, and versatile shoes that suit a variety of tastes and occasions. We are proud to offer products that reflect the quality and attention to detail associated with the range you may have previously known from ShoeSuite.ie.
2. Do I need to create an account to place an order?
You can browse our website without creating an account. However, we recommend creating an account during checkout, as it allows you to save your shipping details, track your orders, and manage your preferences more easily for future purchases.
3. How do I know which size to choose?
We provide a size guide on each product page to help you find the best fit. We recommend reviewing the size guide carefully before placing your order. If you are between sizes or have questions about a specific style, please contact us for assistance.
4. Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure timely dispatch. If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been prepared for shipment, changes may no longer be possible.
5. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit cards and other options available at checkout. All transactions are processed through a secure payment gateway to protect your information.
6. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery. If you do not receive a tracking email, please check your spam or promotions folder.
7. What is your returns policy?
We want you to love your purchase. If for any reason you are not completely satisfied, you may return eligible items within 30 days of the purchase date for a full refund. Items should be returned in their original condition. For detailed instructions on how to initiate a return, please refer to our Returns Policy page. Please note that return postage costs apply.
8. Can I exchange an item for a different size or style?
Yes, we are happy to assist with exchanges. If you would like to exchange an item for a different size, please indicate this on your returns form when sending back the original item. Exchanges are processed once the returned item is received and inspected.
9. Do you offer gift vouchers?
Yes, we offer gift vouchers that can be used for online purchases. Online gift vouchers are valid exclusively on our website. In-store gift vouchers, if applicable, are valid for in-store use only.
10. Can I use a credit note or promotional code?
Credit notes and promotional codes can be applied during checkout, where applicable. If you have a credit note that needs to be processed manually, please contact us and we will be happy to assist.
11. How do I know if my order has been confirmed?
After placing your order, you will receive an order confirmation email. This email confirms that we have received your order and are processing it. If you do not receive a confirmation email, please check your spam or promotions folder, or contact us to verify your order status.
12. What should I do if I receive a faulty or incorrect item?
We strive to ensure that all orders are accurate and of the highest quality. If you receive an item that is faulty or incorrect, please contact us immediately so we can resolve the issue promptly.
13. Are the product colors on the website accurate?
We make every effort to display product colors as accurately as possible. However, please note that the actual colors you see may vary depending on your monitor or device settings.
14. Do you ship internationally?
Our shipping options are displayed at checkout. Please refer to the checkout page for available destinations.
15. How do I stay updated on new arrivals and promotions?
To stay informed about new arrivals, exclusive offers, and style inspiration, you can subscribe to our newsletter. You will find the sign-up option at the bottom of our website.
We are committed to providing you with a seamless shopping experience. For any additional questions not covered here, please visit our Contact page or reach out through the form on our website. Thank you for choosing Favourite Shoes — we look forward to helping you find your perfect pair.
— The Favourite Shoes Team